IPMS Platform License Terms
Version 2026-09-05. These business-to-business terms form the commercial license presented at checkout. The executed order, business associate agreement, privacy terms, and any signed amendment also apply. Healthcare counsel should approve the final production agreement before general commercial launch.
Term and automatic payment
The initial commitment is 36 months beginning when the licensed environment is provisioned. The customer authorizes automatic charges to the payment method on file either monthly or annually, as selected. Annual payment is prepaid and reflects a 10% discount. Except for uncured material breach by IPMS or a non-waivable legal right, cancellation or termination for convenience becomes effective only at the end of the committed term. Fees already paid are non-refundable except where required by law.
Waived infrastructure fee
In reliance on the full commitment, IPMS waives the otherwise applicable infrastructure build-out and provisioning fee: $5,850 for Aegis, $9,500 for Athena, $15,600 for Olympus. The waiver covers reserved implementation capacity, tenant infrastructure, configuration, security controls, and initial provisioning. If a customer repudiates the agreement or stops payment before the term ends without a contractual right, IPMS may seek unpaid committed fees and the waived setup amount as damages to the extent permitted by law, subject to mitigation and the dispute process below.
Billing disputes and chargebacks
The customer must notify IPMS promptly of a disputed charge and provide a reasonable opportunity to investigate and correct a billing error before initiating a chargeback, unless immediate action is required for suspected fraud or by law. A knowingly false, abusive, or reversed chargeback does not cancel the agreement. IPMS may recover processor fees, reasonable collection costs, and unpaid contractual amounts where permitted by law. Nothing limits rights that cannot legally be waived.
Dispute resolution
Binding arbitration; individual claims only. The parties will first attempt good-faith executive resolution. Any unresolved dispute will be decided by confidential binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, in Maryland or remotely by agreement. Claims must be brought individually, not as a class, collective, consolidated, or representative action. Each party waives jury trial. Either party may seek temporary injunctive relief for security, confidentiality, or intellectual-property misuse and may bring an eligible claim in small-claims court.
Clinical and platform responsibilities
IPMS is workflow and documentation software, not a substitute for professional judgment, prescribing authority, legal advice, emergency systems, or independent verification. The customer controls its workforce, credentials, clinical protocols, consent language, communications, advertising, integrations, and lawful use. Third-party usage, messaging, advertising, payment-processing, AI, and carrier charges may be billed separately when identified in the order.
Availability, data, and security
Each licensed practice receives a logically isolated environment. Access is limited by the selected tier and credentialed-staff allowance. Customer data remains customer-controlled, subject to the agreement, retention duties, lawful disclosures, and a mutually executed business associate agreement where required.
Questions or notices should be sent to support@myipms.app.