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IPMS Platform License Terms

Version 2026-09-30. These business-to-business terms form the commercial license presented at checkout. The executed order, business associate agreement, privacy terms, and any signed amendment also apply. Healthcare counsel should approve the final production agreement before general commercial launch.

Term and automatic payment

The initial commitment is 36 months beginning on the day the subscription is purchased at checkout (for Name Your Own Price, the calendar day of the spin in the practice's time zone). After the initial term the license renews automatically for successive 12-month terms unless the customer gives written notice of non-renewal at least 90 days before the end of the then-current term; notice received later takes effect at the end of the following term. The customer authorizes automatic charges to the card on file either monthly or annually, as selected. Card payments are processed by Square: the card is kept on file with Square, and IPMS charges it on each billing day. Annual payment is prepaid and reflects a 10% discount. Paid seats selected at checkout or added later (for example additional e-prescribers at $30 per prescriber per month beyond the 2 included) are billed with the plan on the same schedule for the same term. Except for uncured material breach by IPMS or a non-waivable legal right, the license otherwise ends only at the end of a term for which 90 days' written notice was given; cancelling early makes the waived part of the provisioning fee due, as set out below. Fees already paid are non-refundable except where required by law.

Provisioning fee

The infrastructure build-out and provisioning fee is $5,850 for Aegis, $9,500 for Athena, $15,600 for Olympus, charged once with the first payment. If the customer prepays the first year, half of the fee is charged and the other half is waived; with monthly billing the full fee is charged and nothing is waived. Enterprise agreements are quoted separately and carry the full fee. The waived part is waived in reliance on the full term: cancelling early, or leaving without giving the 90 days' written notice, makes the waived part due at that time, charged to the card on file, with no tax added. A practice cancelling its own license is shown that amount before it confirms. With monthly billing nothing was waived, so nothing further is due on this account. This does not limit IPMS's right to unpaid committed fees, subject to mitigation and the dispute process below.

Billing disputes and chargebacks

The customer must notify IPMS promptly of a disputed charge and provide a reasonable opportunity to investigate and correct a billing error before initiating a chargeback, unless immediate action is required for suspected fraud or by law. A knowingly false, abusive, or reversed chargeback does not cancel the agreement. IPMS may recover processor fees, reasonable collection costs, and unpaid contractual amounts where permitted by law. Nothing limits rights that cannot legally be waived.

Dispute resolution

Binding arbitration; individual claims only. The parties will first attempt good-faith executive resolution. Any unresolved dispute will be decided by confidential binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, in Maryland or remotely by agreement. Claims must be brought individually, not as a class, collective, consolidated, or representative action. Each party waives jury trial. Either party may seek temporary injunctive relief for security, confidentiality, or intellectual-property misuse and may bring an eligible claim in small-claims court.

Clinical and platform responsibilities

IPMS is workflow and documentation software, not a substitute for professional judgment, prescribing authority, legal advice, emergency systems, or independent verification. The customer controls its workforce, credentials, clinical protocols, consent language, communications, advertising, integrations, and lawful use. Third-party usage, messaging, advertising, payment-processing, AI, and carrier charges may be billed separately when identified in the order.

Availability, data, and security

Each licensed practice receives a logically isolated environment. Access is limited by the selected tier, its provider and team-member allowance, and any active add-ons. Customer data remains customer-controlled, subject to the agreement, retention duties, lawful disclosures, and a mutually executed business associate agreement where required.

Questions or notices should be sent to support@myipms.app.